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X5 2nd gen/X3 2nd gen/X1/X3/X5 FAQ

Technical Support

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Post time 2014-11-20 17:09:56 |Show all posts |
Edited by FiiO-Shadow at 2015-7-30 17:31

X5 2nd gen/X3 2nd gen/X1/X3/X5 FAQ — Aabout Charging

Q: What power sources may be used to charge the X5 2nd gen/X3 2nd gen/X1/X3/X5?
A:The X1 may be charged by any USB chargers with 5V output voltage and 1A or greater output current;
The X5 2nd gen/X3 2nd gen/X3/X5 may be charged by any USB chargers with 5V output voltage and 1.5A or greater output current;
In a pinch you can also charge the X5 2nd gen/X3 2nd gen/X1/X3/X5 using a computer USB port, albeit slowly.

Q: What is the charging current of the X5 2nd gen/X3 2nd gen/X1/X3/X5 while charging?
A:
For X5 2nd gen, about 470mA through a computer USB port or 1.3A through a dedicated USB charger(while unit is powered off);
For X3 2nd gen, about 430mA through a computer USB port or 1.25A through a dedicated USB charger(while unit is powered off);
For X1, about 460mA through a computer USB port or 860mA through a dedicated USB charger(while unit is powered off);
For X3, about 450mA through a computer USB port or 900mA through a dedicated USB charger (while unit is powered off);
For X5, about 470mA through a computer USB port or 1.3A through a dedicated USB charger (while unit is powered off).

QHow long does it take to charge up the X3 2nd gen/X1/X3/X5?

Forced shutdown
Shutdown
Powering on
Playing songs while charging
Computer USB
7h
9h
9h
15h
External power
about 4h
about 4h
about 4h
about  4h
Forced shutdown: Referring to in the state of being charged, to force the unit shutdown by pressing the Play button.
Shutdown: Referring to in the state of being charged, the big charging icon displaying on the screen.
Powering on: Referring to the screen displays normally. The external power is referred to any USB chargers with 5V output voltage and 1.5A or greater output current.

Q: Can the X5 2nd gen/X3 2nd gen/X1/X3/X5 be charged by a portable USB charger?
A: Yes, for X1, as long as the charger is capable of 1A or greater current; For X5 2nd gen/X3 2nd gen/X3/X5, as long as the charger is capable of 1.5A or greater current.

Q: Can the X5 2nd gen/X3 2nd gen/X1/X3/X5 play songs while charging?
A:Yes, but it is recommended to power off the X5 2nd gen/X3 2nd gen/X1/X3/X5 for charging, to prevent the charge from taking too long and prevent the X5 2nd gen/X3 2nd gen/X1/X3/X5 from heating up too much.

Q: What to do if the X5 2nd gen/X3 2nd gen/X1/X3/X5 gets a bit hot when playing songs while charging?
A: It is normal for the X5 2nd gen/X3 2nd gen/X1/X3/X5 to get a bit hot in these conditions and this does not endanger the X5 2nd gen/X3 2nd gen/X1/X3/X5 or the listener in any way. If you are worried about this, it is better to take off the silicon case to expose the X5 2nd gen/X3 2nd gen/X1/X3/X5 to air for cooling down.
If you're still worried, turn down the volume on the X5 2nd gen/X3 2nd gen/X1/X3/X5 or turn off the player for charging.

Q: Why will the X5 2nd gen/X3 2nd gen/X1/X3/X5 stop being charged when still not fully charged?
A: It is the time protection function for X5 2nd gen/X3 2nd gen/X1/X3/X5's charging. If still not fully charged after 10 hours, then the X5 2nd gen/X3 2nd gen/X1/X3/X5 will stop being charged automatically.

Q: Can the X5 2nd gen/X3 2nd gen/X1/X3/X5 be connected to chargers via other micro USB cables?
A: Yes, but the micro USB cable that comes with the X5 2nd gen/X3 2nd gen/X1/X3/X5 is specially constructed with thick power line conductors to minimize power loss while charging. Using other micro USB cables may lead to slower charging; USB cables with very poor quality may cause so much power loss and fail to charge the X5 2nd gen/X3 2nd gen/X1/X3/X5.

Q: What is the best way to charge X3 2nd gen/X1/X3/X5?
A: By using a high quality, high speed USB charger rated for 5V and 1A or above, such as the original iPad charger, and the data cable that comes with the X5 2nd gen/X3 2nd gen/X1/X3/X5. Power off the X5 2nd gen/X3 2nd gen/X1/X3/X5 to get the best charging effect.

Q: Why does the X5 2nd gen/X3 2nd gen/X1/X3/X5 charge so slowly or not at all through a front USB port on a desktop computer?
A: The front USB ports on a desktop computer are connected to the Motherboard through long thin cables, which cause too much voltage drop when connected to high current draw equipment like the X5 2nd gen/X3 2nd gen/X1/X3/X5.

Q: Why is the battery gauge on the X5 2nd gen/X3 2nd gen/X1/X3/X5 not accurate enough?
A: For X1/X3/X5, the battery capacity is calculated based on its voltage. Due to insufficient accuracy of this method and the big variation of voltage while playing, the battery gauge is for reference only.
For X5 2nd gen/X3 2nd gen, the battery gauge will be accurate because of the coulomb meter function.

Q: How to judge the X5 2nd gen/X3 2nd gen/X1/X3/X5's charging status?
A: Below the X5 2nd gen/X3 2nd gen/X1/X5's scroll wheel or X3's buttons, there is a charging indicator LED, which lights up red while charging and green when fully charged. The battery level of the onscreen battery gauge (on the upper right corner while the player is on, or taking up the whole screen if the player is off) moves to indicate battery charging.

Q: How to tell whether X5 2nd gen/X3 2nd gen/X1/X3/X5 is fully charged or not?
A: When X5 2nd gen/X3 2nd gen/X1/X3/X5 gets fully charged, the charging indicator LED below the scroll wheel lights up green. If the player is on, the battery level of the onscreen battery gauge stops moving; if the player is off, the battery gauge would disappear and the screen would turn black.

Q: Regarding X5 2nd gen/X3 2nd gen/X1/X3/X5's charging behaviour when connected to the computer
A: When the X5 2nd gen/X3 2nd gen/X1/X3/X5 are connected to the computer, whether as a DAC or as a storage device, power is supplied to the device as follows:
1. While the device is charging
Because the computer USB port has limited current capacity, the battery is given priority for part of the charging current while the rest powers the device directly.  But if the current draw by the device is high, the battery participates in powering the device as well.  Hence, both the battery and the USB port take part in powering the device while the device is charging.
2. After the battery is full
Because there is no need to charge the battery anymore, the USB port would power the device directly.  The battery would neither be charged nor discharged.
In summary of the above, the powering scheme of the X5 2nd gen/X3 2nd gen/X1/X3/X5 ensures that the battery may be fully charged while at the same time guaranteeing proper function of the device.  Finally, the battery will be at rest after it is fully charged, thus guaranteeing extended battery life.

X5 2nd gen/X3 2nd gen/X1/X3/X5 FAQ — Transferring songs

Q: What operating systems does the X5 2nd gen/X3 2nd gen/X1/X3/X5 support (for transferring songs)?
A: It includes 32bit and 64bit Windows XP, Windows 7 and 8*, as well as Mac OS 9, X, and most versions of Linux and Unix.

Q: What USB ports are the X5 2nd gen/X3 2nd gen/X1/X3/X5 compatible with?
A: The X5 2nd gen/X3 2nd gen/X1/X3/X5 is compatible with USB 2.0 (and all later standards that are backwards compatible with 2.0, including 3.0 and 3.1).

Q: How quickly does the X1/X3/X5 transfer songs?
A: This is dependent on the size of files / songs transferred and the Class level of the TF card; average read / write speeds are about 4.5MB/s.

Q: Why does it transfer so slowly through a front USB port on a desktop computer?
A: It is recommended to connect to a rear USB port on a desktop computer to transfer data.

Q:  Does the X5 2nd gen/X3 2nd gen/X1/X3/X5 support deleting or copying folders by dragging through the computer's File Manager?
A: Yes.

Q:  Does the X5 2nd gen/X3 2nd gen/X1/X3/X5 support deleting or copying files by dragging through the computer's File Manager?
A: Yes.

Q: Is a driver required for connecting the X5 2nd gen/X3 2nd gen/X1/X3/X5 to computer?
A: No driver is required.

Q:  Does the X5 2nd gen/X3 2nd gen/X1/X3/X5 support Linux or (insert OS name here)?
A: Theoretically it is supported, but we cannot guarantee to support all of the various OSes out there.

Q: Why is my X5 2nd gen/X3 2nd gen/X1/X3/X5 not recognized through a USB 3.0 port or on Windows 8?
A: USB 3.0 ports and Windows 8 are new standards; although they are theoretically backwards compatible with previous standards, in practice devices may need to be optimized for forward compatibility with these new standards and as such the X1 may not be recognized through some USB3 ports or on some Windows 8 computers. We will remedy the situation as soon as possible through firmware upgrades. The temporary solution in the meantime is to transfer through USB2.0 ports and Windows 7 / Windows XP. If these options are not available, you may transfer through a supported card reader before inserting the card into X3 2nd gen/X1/X3/X5.

X5 2nd gen/X3 2nd gen/X1/X3/X5 FAQ — Firmware upgrades

Q: How to know what firmware version is on my X5 2nd gen/X3 2nd gen/X1/X3/X5 and what is the newest version?
A: The current firmware version can be viewed via System Settings->About X1/X3/X5. All firmware versions may be downloaded via http://www.fiio.net/support/download.aspx.
More ways to keep updated with the latest firmware versions of X3 2nd gen/X1/X3/X5:
1. Facebook:www.facebook.com/FiiOAUDIO
2. Official website: www.fiio.net
3. Forum: http://fiio.me/forum.php or http://www.head-fi.org/forum/list/180
4. Mediafire firmware repository: https://www.mediafire.com/folder/1xqxn9nrrcv6l/FiiO_firmware

Q: What is the name of the X5 2nd gen/X3 2nd gen/X1/X3/X5 firmware?
A: The name of firmware are named as X5II/X3II/X1/X3/X5.FW. Do not change the file name and extension of firmware, or it will be invalid.

Firmware upgrade:
1. Choose a blank card with FAT32 file system (under 32GB).
2. Unzip the firmware upgrade package from FiiO and copy the X5II/X3II/X1/X3/X5.fw file within to the root directory of the TF card, and insert it into
X5 2nd gen/X3 2nd gen/X1/X3/X5 (use the card slot of X5 in the left).
3. Turn off the X5 2nd gen/X3 2nd gen/X1/X3/X5 and insert the card into the TF slot.
4. Hold the“Shortcuts”key (the key to the upper left of the scroll wheel) and then press the “Power / Lock”button to turn on the X5 2nd gen/X3 2nd gen/X1/X5;
   Hold the“Menu”key and“Play”key on the X3.  
The following firmware upgrade dialog will appear.
5. Release the buttons when you see the progress bar appears on the display.
6. If the upgrade failed and prompted error, please hold the “Play” key for at least 15 seconds on X5 2nd gen/X3 2nd gen/X1/X5; hold resetting hole on X1 for at least 5 seconds, then return to the step 4.

Q: Why there are so many requirements to the card used for upgrading?
A: Generally speaking, FAT32 can meet the requirement and the upgrading doesn’t closely relate to the capacity, speed or content of the card. However, owing to the varying quality of card in the market, it is recommended to meet our listed requirements to ensure the upgrading success rate.

Q: Is it possible to brick the X5 2nd gen/X3 2nd gen/X1/X3/X5 while upgrading the firmware? What to do if my X5 2nd gen/X3 2nd gen/X1/X3/X5 is bricked?
A: It should not be possible to brick the X5 2nd gen/X3 2nd gen/X1/X3/X5 in the normal course of upgrading its firmware. If you somehow manage to brick it, please contact us via support@fiio.net and we can instruct you on how to unbrick it.

X5 2nd gen/X3 2nd gen/X1/X3/X5 FAQ —  Storage

Q: What cards does the X5 2nd gen/X3 2nd gen/X1/X3/X5 support?
A: The X5 2nd gen/X3 2nd gen/X1/X3/X5 supports TF cards (also known as micro SD cards), including SDHC and SDXC.

Q: Is the X5 2nd gen/X3 2nd gen/X1/X3/X5 picky about cards?
A: The X5 2nd gen/X3 2nd gen/X1/X3/X5 has been tested to support major brands such as Sandisk and Kingston very well. It is beyond our ability to test every other brand out there, but any genuine card from a reputable brand should work with the X3 2nd gen/X1/X3/X5. To prevent slow card speeds causing the X5 2nd gen/X3 2nd gen/X1/X3/X5 to stall while playing or be unable to play high bitrate lossless tracks (such as 192 kHz/24 bit APE files), please use TF cards of Class 6 or above.

Q: What size of cards does the X5 2nd gen/X3 2nd gen/X1/X3/X5 support?
A: The X5 2nd gen/X3 2nd gen/X1/X3/X5 is currently tested to support cards up to 128GB. It is recommended to format the card in FAT32. And it may support exFAT format by the future upgrade.

Q: How to format the TF card into FAT32 format?
A:
1. Simply insert the card into the TF card slot in the X5 2nd gen/X3 2nd gen/X1/X3/X5, go to System Settings->Format, press OK to select and OK again to confirm formatting the card to FAT32 format.
2. Insert the TF card to a card reader to connect to your computer, right-click on the TF card shown and choose “Format…” and follow the prompts to format the card to FAT32 format. But please do not choose 64K under the Allocation unit size when formatting the TF card. Also, Micro SD cards in 64G/128G sizes cannot be formatted into FAT32 by the Windows system, please try to use third party tool to format. You can download the specialized format tool (Guiformat/smdk_fat32) via http://121.199.40.94/UploadFiles/main/Firmware-and-driver/SmartDisk_FAT32_tool.zip(smdk_fat322) or http://121.199.40.94/UploadFiles/main/Firmware-and-driver/guiformat-EN.zip(guiformat)
Warning: all data and existing songs on the card will be deleted, please make backups on your computer first as necessary.

Q: Nothing from the TF card shows on the X5 2nd gen/X3 2nd gen/X1/X3/X5?
A:
1.Play by Category will not show any songs from a card unless and until a media library update has been performed. Go to System Settings->Update Media Lib, press OK to perform a manual media library update. Or use Browse Files to confirm that the files on your card are recognized by the X5 2nd gen/X3 2nd gen/X1/X3/X5.
2. If neither of the above works to show you the songs on your card:
i. Go to System Settings->About X1/X3/X5 and check that the Available Capacity of the TF card you inserted is shown correctly (comparing it to the info shown on your computer); if not, try formatting the card using the X5 2nd gen/X3 2nd gen/X1/X3/X5 and putting your files back on the card;
ii. If this does not help, you may try formatting the card into NTFS format using Windows;
iii. If none of the above helps, it is recommended that you try another card with the X5 2nd gen/X3 2nd gen/X1/X3/X5.

Q: Some songs on the TF card don't show on the X5 2nd gen/X3 2nd gen/X1/X3/X5?
A:
1. Have you performed a media library update after you last loaded songs onto the card? Go to System Set-tings->Update Media Lib, press OK to perform a manual media library update.
2. If songs are still missing (or if they don't appear even in Browse Files), try updating the X5 2nd gen/X3 2nd gen/X1/X3/X5 to the latest firmware.
3. After updating to the latest firmware, pls try to delete the hidden database file(usrlocal_media.db)in the X5 2nd gen/X3 2nd gen/X1/X3/X5. Then try updating the media library again.
Pls be noted that, for the X5 2nd gen, X3 2nd gen, X1 and X5, the database file will be automatically deleted when update the media ibrary manually without the TF card.

Q: Does the X5 2nd gen/X3 2nd gen/X1/X3/X5 support NTFS format?
A: Yes, but only FAT32 format cards can be used for firmware upgrades.

Q: How to delete X5 2nd gen/X3 2nd gen/X1/X3/X5's media library database file?
A: 1. Eject the TF car from the X5 2nd gen/X3 2nd gen/X1/X5 before updating the media library. The X5 2nd gen/X3 2nd gen/X1/X5 will delete the media library database file automatically.
2. Please connect the X3 with your computer via the USB cable first, and find the X3 disk in the computer after the X3 has been recognized.
3. Double click the X3 disk to enter the X3's internal memory. On the pop up dialog box, please go to Tools—>Folders Options—>View—>Advanced Settings, and in order to display all the files in the X3 disk, it is recommended to UNCHECK "Hide protected operating system files" option and CHECK "Show hidden files, folders, or drives" under the folder of "Hide files and folders".
4. After the third step done, please just delete the pop up database file named
"usrlocal_media.db ".
5. Disconnect the X3 with the computer, and update the library manually so as to create a new database file (usrlocal_media.db) in the X3.
Note: Following Step 3, it's suggested to restore the settings mentioned in Step 2 to factory default, in order to avoid deleting other important operating system files by mistake.

X5 2nd gen/X3 2nd gen/X1/X3/X5 FAQ —  Music playback

Q: Why would some WAVs not play?
A: Please check whether the files are DTS or DOLBY format via Foobar2000 or other music player program in the computer. X5 2nd gen/X3 2nd gen/X1/X3/X5 will compatible with these kinds of formats in the follow-up firmware.

Q: Why does my .ape files not play in the X5 2nd gen/X3 2nd gen/X1/X3/X5?
A: APE comes in 5 levels of compression, including Fast, Normal, High, Extra High and Insane. Extra High and Insane encoded APEs are not supported while Normal and High encoded APEs are only supported at 96 kHz/24 bit or below.

Q:  Does the X5 2nd gen/X3 2nd gen/X1/X3/X5 support cue sheets?
A: The X5 2nd gen/X3 2nd gen/X1/X3/X5 supports external cue sheets for identifying and playing a cued music file as separate tracks.

Q: Why is my cue sheet not supported?
A: 1. Embedded cue sheets are not supported. Also please make sure that the .cue file is named the same as the music file that it cues.
    2. Pls check the encode format of the CUE sheet.

Q: Why does X5 2nd gen/X3 2nd gen/X1/X3/X5 not show the cue folder in the TF card when browsing files?
A: Since it has been separated by X1 which shows as individual tracks.

Q: How to shuffle play cross folders?
A: Set it as shuffle play, and choose any song to play under " Play All" list. In the follow-up firmware X5 2nd gen/X3 2nd gen/X1/X3/X5 will support play cross folders while browsing the files.

Q:Why do my album cover not show?
AX5 2nd gen/X3 2nd gen/X1/X3/X5 only support covers in jpg, bmp, png formats. The size of cover should be less than 1M. And 1024*1024 DPI is recommended. You can add internal cover into the music files through software like Foobar2000, iTune on PC. As for the external cover, it must be named as the same as the corresponding music file and put in the same folder.

Q: How to set “My Favorites”?
A: For the X3, under the playing interface, after long press the “Menu” button, a prompt would pop up where you can find the “Add to Favorites”.
For the X5 2nd gen/X3 2nd gen, X1 and X5, similarly under the playing interface, after long press the “Shortcut” button.
The songs can also be added to the playlist by the similar way when running the latest firmware.

Q: Why do my new songs not appear under any Category?
A: Please go to System Settings->Update Media Lib and press OK to update the media library for new songs to be indexed under Play by Category. You may also press Previous or Next to set Update Media Lib to Auto.

Q: Why does the total number of files displayed by X5 2nd gen/X3 2nd gen/X1/X3/X5 differ from the actual number of files that I copied into the TF card?
A: The total number displayed by the X3 2nd gen/X1/X3/X5 indicates the total number of files playable by the X5 2nd gen/X3 2nd gen/X1/X3/X5.


Q: How to get longer battery life for the X5 2nd gen/X3 2nd gen/X1/X3/X5?
A:
1. Turn on "Idle poweroff". When this is set to on, the player will turn itself off after the set time when no music is playing and the user does not press any buttons on the player.
2. Lower the backlight brightness to reduce power consumption.
3. Set the "Screen timeout" timer, so that the player turns off the screen and locks the keys automatically after the set delay when no buttons have been pressed and the scroll wheel hasn't been turned.

Q: Why is the X5 2nd gen/X3 2nd gen/X1/X3/X5 sometimes sluggish in responding?
A:
1. High bitrate lossless tracks, particularly 192 kHz/24 bit APEs, take more system resources to decode, possibly causing slowdowns in the player UI. You may convert such APEs to FLACs or uncompressed WAVs using programs such as foobar2000 on the computer first to make it easier on the player. The sound quality will be the same.
2. Placing too many songs on the X5 2nd gen/X3 2nd gen/X1/X3/X5 may also contribute to slowdowns. Please limit the number of songs on the X5 2nd gen/X3 2nd gen/X1/X3/X5's TF card where possible.
3. Placing non-music related files on X5 2nd gen/X3 2nd gen/X1/X3/X5's TF cards, such as videos and pictures, may cause the X5 2nd gen/X3 2nd gen/X1/X3/X5 to slow down while sifting through them looking for music files. It is recommended to dedicate TF card on the X5 2nd gen/X3 2nd gen/X1/X3/X5 to music.
4. Playing high bitrate files from slow TF card may cause stuttering. Class 6 or above genuine micro SD cards are recommended.
5. Unpredictable ordering of files, such as placing several .ape and .cue files in the same directory. The following directory structure is recommended: create separate folders for albums by the same artist, and open subfolders within each artist folder to hold single albums in separate subfolders.
6. A mixture of music files of several different codecs and sample rates may also slow down the player. It is recommended to place files of different codecs and sample rates into separate folders and to play files of the same type in sequence from these folders, to prevent the X5 2nd gen/X3 2nd gen/X1/X3/X5 from having to switch between different decoders frequently.

Q: Why does the X5 2nd gen/X3 2nd gen/X1/X3/X5 get a bit hot in operation?
A: The X5 2nd gen/X3 2nd gen/X1/X3/X5 utilizes an SoC with high clock speed, a separate DAC, and (also separately) a high power headphone amplifier, thus dissipating way more power than consumer DAPs typically performing computation, DAC and amplification all on the SoC. Apart from outputting more power to your headphones, a lot of this power is also dissipated as heat, thus causing the X5 2nd gen/X3 2nd gen/X1/X3/X5 to heat up slightly in operation; but this does not endanger the X5 2nd gen/X3 2nd gen/X1/X3/X5 or the listener in any way.

Q: Why does the X5 2nd gen/X3 2nd gen/X3/X5 make a clicking sound when turning on / off and when headphones are inserted / removed?
A: The X5 2nd gen/X3 2nd gen/X3/X5's headphone output goes through a relay to the headphone output. The relay disengages briefly when the X5 2nd gen/X3 2nd gen/X3/X5 is turning on and off and when headphones are connected / disconnected from the X5 2nd gen/X3 2nd gen/X3/X5, thus isolating headphones from potentially dangerous transient pops when the amplifier section is powered on and off. The relay is a mechanical connection that makes a small clicking sound when engaging / disengaging.

X5 2nd gen/X3 2nd gen/X1/X3/X5 FAQ —  Connection with other audio equipments

Q: How to connect the X5 2nd gen/X3 2nd gen/X1/X3/X5's line out to other audio equipments?
A:
  1.For the X1, the line out and headphone out share the same output port. So pls set to Line out in the System settings directly when utilizing the Line out.
  2.The X5 2nd gen/X3 2nd gen/X3/X5's line out outputs an unamplified signal to e.g. amplifiers, receivers, headphone amplifiers, car audio inputs, etc. The fact that it's an "unamplified signal" can be misleading however. The line level signal of the X5 2nd gen/X3 2nd gen/X3/X5 is of a higher voltage than the headphone out at all but the highest volumes and can damage headphones if you connect them directly to the line out. Please keep the line out port covered (e.g. using the provided silicone case or port covers) when not in use to prevent accidental insertion.
Also, some audio equipment (e.g. car audio receivers) cannot handle a high line input voltage and will distort when connected to the X5 2nd gen/X3 2nd gen/X3/X5's line out. If you find this to be the case, you may try connecting it to the X5 2nd gen/X3 2nd gen/X3/X5's headphone out instead and adjust the volume to a suitable level for output to your audio equipment.

Q: How to connect the X5 2nd gen/X3 2nd gen/X3/X5's“Coax out” to other audio equipment?
A: X5 2nd gen/X3 2nd gen/X3/X5's “Coax out” outputs an S/PDIF compliant coaxial digital audio signal, and may be connected to decoders, DACs, receivers etc. with S/PDIF coaxial input ports using regular 75ohm coaxial RCA cables via the provided 3.5mm-RCA adapter.

Q: When connecting X5 2nd gen/X3 2nd gen/X3/X5 to the home theater amplifier, why it can't play properly for the first 10 seconds?
A: The digital input of most amplifiers is set as Auto-ID, so please set the input as coaxial on the amplifier. Take the AV amplifier of Marantz for example; if the input signal hasn't been set properly, it needs about 10 seconds to identify the signal is from HDMI or coaxial.

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Post time 2015-1-4 05:26:52 |Show all posts |
Every time I try and update my firmware it tells me no file found.  Help
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Post time 2015-1-5 10:10:46 |Show all posts |
bdallas12 replied at 2015-1-4 05:26
Every time I try and update my firmware it tells me no file found.  Help

Hi, for this case, pls unzip the .zip or .rar file firstly, then directly load the firmware file x1.fw (x3.fw or x5.fw) to the root directory of the micro SD card.
Hope that helps.
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Post time 2015-2-11 01:03:20 |Show all posts |
Hi ... Thanks for the great product Fiio X 1 clear voice, but I love the Sound bass Strong   adjustable bass. Is it possible to update the setting equalizer? I like setting Full  . As Example . cowon m2. Jet is  Effects  hip hop. x-bass. crystal clear.  bbe. . . .high quality sound..... Thank you.
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2015-3-6
Post time 2015-3-10 12:25:24 |Show all posts |
Q: What is the best way to charge X1/X3/X5?
A: By using a high quality, high speed USB charger rated for 5V and 1A or above, such as the original iPad charger, and the data cable that comes with the X1/X3/X5. Power off the X1/X3/X5 to get the best charging effect.

are you sure about that??

because ipad charger output its 5.1V/2.1A ,

I know, if different amperage is  okay, but if different volts would be a problem

its okay for fiio X5?? it will not damage the goods??

sory for my bad english..

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2015-3-8
Post time 2015-3-15 12:52:13 |Show all posts |
Glad to see it supports NTFS.  It may just format my X1 as NTFS since I find it more reliable with losing files due to unplugging the device too early.....  
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2013-5-10
Post time 2015-3-17 16:36:56 |Show all posts |
bram46 replied at 2015-3-10 12:25
Q: What is the best way to charge X1/X3/X5?
A: By using a high quality, high speed USB charger rated ...

Hi, sorry to reply you so late!

Yes, it will not damage this unit when using the DC 5.1V/2.1A charger.
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2015-3-28
Post time 2015-3-28 16:22:48 |Show all posts |
hi!I bought from your official dealers in latvia player FIIO X3K yesterday.on the back party it is written NOT FOR SALE.what does it mean?
security code 60030096754621043301(checking authenticity-ok!"the produck you are checking is gennine"),but i cannot registered my player-fiio account write"cannot find the record.please enter the correct security code".why?
as i  can use my fiio x3k as DAC?(i use windows 8.1-64bit)?
where find drivers for DAC?
whether there is a difference between the FIIO X3K and FIIO X3 SECOND GENERATION?
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2015-4-19
Post time 2015-5-1 10:59:14 |Show all posts |
Hello! I have been having an issue with the Fiio X3II as whenever I try to update the media library after copying files onto my SD card, the device has crashed. I realized that most of my songs have very long file names - would this be causing a problem with the device? I have a very large library (3000+ songs) so if the file names are causing this problem it would be a pain to rename everything

Thanks in advance for your help
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2015-5-5
Post time 2015-5-6 00:08:06 |Show all posts |
Hi there,

An important question for me regarding the fact I might or might not buy the X3II is to know  if the battery is user replacable ? Even needing minimal skills, like for the Fiio E12 battery replacement for instance, which is ok for me.

Thanks in advance !
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2015-5-27
Post time 2015-5-27 11:14:20 |Show all posts |
Hi, i keep experiencing music skipping while playing it in FLAC format. Please advise. Thank you.
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Post time 2015-5-28 09:55:18 |Show all posts |
Sunny9036 replied at 2015-5-27 11:14
Hi, i keep experiencing music skipping while playing it in FLAC format. Please advise. Thank you.

Hi.

1. Have you trying to format the micro SD card by the X3 2nd gen(System settings -> Storage formatting) directly?
2. How about playing other formats files? The same problem will persist?
3. Which brand is this micro SD card? If conditions permit, could you please try to test another micro SD card, such as SanDisk?
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2015-5-27
Post time 2015-5-28 11:08:10 |Show all posts |
FiiO-Shadow replied at 2015-5-28 09:55
Hi.

1. Have you trying to format the micro SD card by the X3 2nd gen(System settings -> Storage f ...

Hi,

Please refer to my answer as follows;

1. Have you trying to format the micro SD card by the X3 2nd gen(System settings -> Storage formatting) directly?
Yes, formatted with X3 2nd gen directly
2. How about playing other formats files? The same problem will persist?
No, exception of the flac files
3. Which brand is this micro SD card? If conditions permit, could you please try to test another micro SD card, such as SanDisk?
I am using the Sandisk class 10 32 gb currently
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2015-7-8
Post time 2015-7-8 21:05:35 |Show all posts |
Fiiio x3-2 При подключении,извлечении  любых наушников из fiiox3-2 происходят щелчки в плеере под гнездом 3.5 Брак?
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Post time 2015-7-9 15:39:42 |Show all posts |
Deminor replied at 2015-7-8 21:05
Fiiio x3-2 При подключении,извлечении  любых наушников из fi ...

Hi, Deminor.

You also sent email to us about this issue, right? Kindly click this link to get the reason: click here. The click sound is normal when connecting and removing the headphones from this unit.
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2015-7-24
Post time 2015-7-25 17:55:29 from mobile |Show all posts |
FIIO X3II : What is the usual volume level you guys keep for a decent listening experience?
i am having it set to 100 or 100+ 90% of time. Is it normal? Because i read somewhere else that it is loud enough at around 70.
maybe it is just my preference or it is the player or it is the headphone. The headphone is ultrasone pro 900 btw.
do you guys think 100 is normal?
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2015-4-26
Post time 2015-7-31 03:25:18 |Show all posts |
Edited by Sergey at 2015-7-31 04:13
varunaravind replied at 2015-7-25 17:55
FIIO X3II : What is the usual volume level you guys keep for a decent listening experience?
i am hav ...

I think, 100 - high volume level. It is already quite close to border of emergence of distortions (especially with 16 Ohms load). To me level 50 - 70 (with Low Gain setting) for all records suffices. I use rather inexpensive Sony MDR-XB90EX (106 dB/mW, about 19 Ohms) earphones. Ultrasone pro 900 have rather low sensitivity (96 dB/mW) and a twice higher impedance. Perhaps, the best results, will require the external power amplifier.
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Post time 2015-7-31 03:30:49 |Show all posts |
Deminor replied at 2015-7-8 21:05
Fiiio x3-2 При подключении,извлечении  любых наушников из fi ...

Нормальное явление. Срабатывает релейная защита. Также она срабатывает при включении / отключении питания, защищая наушники от переходных процессов в усилителе мощности (как и в большинстве стационарных усилителей).
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2015-7-24
Post time 2015-8-1 01:53:25 |Show all posts |
Sergey replied at 2015-7-31 03:25
I think, 100 - high volume level. It is already quite close to border of emergence of distortions ( ...

I was thinking there is some problem with my player.
thank you so much for replying. Il look into power amplifiers.
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2015-8-23
Post time 2015-8-23 20:40:11 |Show all posts |
Edited by Wartexx at 2015-8-25 02:21

Подскажите пожалуйста, совместим ли полноценно плеер Fiio X5 2rd gen с зарядкой Samsung ETA-U90EWE (original)? Интересует именно "с точки зрения оптимальной выбранной стратегии заряда контроллером плеера".
Или лучше заряжать зарядкой от ipad (5.2V, 2.4A) ???
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