Windows 10: Fiio x3ii works as DAC but doesn't detect as Storage

HotGrill

I can use it as a DAC, it appears on the  SOUND > PLAYBACK
But it doesn't appear on my file explorer when I set it as storage in the device's settings.

When I set it as storage and reconnect the usb cable I see the screen do this:
http://imgur.com/XfoDMiW

Yellow

Hi,HotGrill, it seems weird. Have you plugged the sd card inside? Every time you reconnect it, it wiill show the same icon? Pls try another usb jack to test.

HotGrill

It doesn't appear to work with another usb Jack.
It reads the SD card separately on the device if I use it apart from the computer

Yellow

HotGrill replied at 2016-10-2 16:09
It doesn't appear to work with another usb Jack.
It reads the SD card separately on the device if I ...

Hi, in this case, it will be great to test another pc if possible. If the issue persists, pls contact our support team for help. I think it is hardware issue.