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Warning! Big Error in firmware XI II or a Big problem in the device? Need help !

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Post time 2017-1-12 01:21:30 |Show all posts |
Edited by DenM79 at 2017-1-12 01:48

Hi!
Has received a big problem after turning on of the device, I include I press the button "back" on a player and here that I see on the screen:


The player doesn't fill up, isn't switched off, doesn't pass into a waiting mode, tried to connect to a computer - the charge goes (the red light-emitting diode burns), in a computer as the store doesn't seem if to take out to insert the card too nothing occurs.
Doesn't react to the button of switching off, on the others too, however isn't present - reacts, but it is very peculiar:

- When pressing the button "ion/off" prints a symbol "0" on the screen
- When pressing one button louder" printsa symbol "9" on the screen
- When pressing one button more silent" prints a symbol "9" on the screen
- When pressing the button "menu" prints a symbol "6" on the screen
- When pressing the button "back" prints a symbol "7" on the screen
- When pressing the "previous track" button prints a symbol "4" on the screen
- When pressing the "following track" button prints a symbol "5" on the screen
- When pressing the OK button prints a symbol "1" on the screen
-When scrolling through the touch wheel "left" prints on the screen, the character "3"
-When scrolling through the touch wheel "left" prints on the screen, the character "2"

Version of a player: FiiO XI II Rose Gold
Place of purchase: Russia, "Tekhnopoynt"
Not the fake, serial number from packing when checking writes that not a fake, but the legal device.
Insertion: 1.5.3 (it is downloaded with офф. the forum FiiO) it is also established strictly according to the instruction on офф. forum FiiO
MicroSD version of the card: Kingston of 32 GB, is filled for 99% (10 MB of an empty seat), formatted on PC in FAT32
Loaded through a complete cable via the computer
Didn't drop, didn't beat, didn't knock, didn't throw into water.

There are some thoughts how to be and how to reanimate the device. What you will advise? Matter in an insertion or in the player?

I wait for the help!

If it is necessary it is ready to provide other information (serial number of the device etc., etc.)

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Post time 2017-1-14 08:30:07 |Show all posts |
Edited by b_y at 2017-1-15 02:28

Hi DenM79,

I had the same crash with firmware 1.5.3

Hold the on/off button on left side until the screen goes blank.
(about 5-10 seconds)
You can then turn it on and it should be ok.
Suggest you install firmware ver 1.4.1, it seems to work better.
b_y
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Post time 2017-3-28 20:17:39 |Show all posts |
Had the same bug. Firmware 1.5.6
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Post time 2017-3-29 11:27:30 |Show all posts |
Hello, please long press the power button until the screen goes black and reboot it.
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Post time 2017-3-29 11:27:39 |Show all posts |
Hello, please long press the power button until the screen goes black and reboot it.
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Post time 2017-3-31 01:35:11 |Show all posts |
Same problem with 1.5.6.
Min. 8 times until now...
By the way: When will the new firmware be online?
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Post time 2017-3-31 16:13:02 |Show all posts |
switzer1 replied at 2017-3-31 01:35
Same problem with 1.5.6.
Min. 8 times until now...
By the way: When will the new firmware be online? ...

The new firmware would be released in late April or early May~
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