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M7 issue, silence in some tracks

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Post time 2018-11-18 16:48:40 |Show all posts |
I bought the Fiio M7 recently. I have noticed several MP3 files in my collection with the same problem; when the music ends in the track, M7 player keeps playing the track with silence for several minutes, until the player moves to the next track. So the player belives there is several minutes of silence in the end of the track. The same files play well without silcence in all other players, e.g. in Fiio X1.  Firmware is 1.0.4.  
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Post time 2018-11-18 17:17:58 |Show all posts |
I checked one of the tracks; the real length is 1:36 but M7 player shows it is 2:57.
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Post time 2018-11-18 18:53:04 |Show all posts |
M9 has same problem.  M7 with firmware 1.03 was OK. FIIO probably use the same code of M9 with M7 firmware 1.04.  I've notice them before and they said they will study about it.
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Post time 2018-11-22 14:55:22 |Show all posts |

Dear friend,

We have reported this issue to  the engineer for fixing.
Sorry for bringing inconvenience to you.

Best regards
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Post time 2018-11-29 08:19:00 |Show all posts |
Same problem here with new m7 firmware 1.0.4.
If this is caused by 1.0.4, can you tell me how to downgrade to 1.0.3? If I try the normal way I get an error screen.
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Post time 2018-12-3 15:51:00 |Show all posts |
muires replied at 2018-11-29 08:19
Same problem here with new m7 firmware 1.0.4.
If this is caused by 1.0.4, can you tell me how to do ...

Dear friend,

You could try this firmware for help:
http://fiio-firmware.fiio.net/M7-beta/m7-ota-beta1112.zip

a) Download the firmware file from FiiO website then copy the firmware package file to the micro SD card. (The firmware file we upload is generally zip file, and please do not unzip it.)

b) Open "Technical Support" app on the M7, click "Firmware Update", and select the firmware package file to upgrade.

Remember to reset and update the media library again after updating the firmware.

Best regards
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Post time 2018-12-5 00:55:40 |Show all posts |
New M7 2 days ago updated firmware to 1.04 on first startup now M7 does not play tracks in order after each other. Lots of dead air, thinks songs are minutes longer so silence is continuous. Can we down grade or do I send it back.....I always thought your stuff was great but this is 4th firmware release and mine is unusable. Scanning for tunes is fruitless, 97GB file folder shows no contents.......
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Post time 2018-12-5 22:36:58 |Show all posts |
thank you for the new beta version of the firmware. I have tried it for a few hours, and I confirm it seems to fix the MP3 VBR issue. Thank you again.
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Post time 2018-12-5 22:55:53 |Show all posts |
eclein replied at 2018-12-5 00:55
New M7 2 days ago updated firmware to 1.04 on first startup now M7 does not play tracks in order aft ...

Dear friend,
Please try to do a factory restore first.
You could try this firmware for help:
http://fiio-firmware.fiio.net/M7-beta/m7-ota-beta1112.zip

a) Download the firmware file from FiiO website then copy the firmware package file to the micro SD card. (The firmware file we upload is generally zip file, and please do not unzip it.)

b) Open "Technical Support" app on the M7, click "Firmware Update", and select the firmware package file to upgrade.

Remember to reset and update the media library again after updating the firmware.

Best regards
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Post time 2019-2-5 18:21:09 |Show all posts |
Hi, I'm having the same problem with my M9 since the Firmware 1.0.4 update - periods of silence when I'm playing tracks on TIDAL. Not a problem before the update. Now goes silent after playing the first 1-2 tracks of an album on TIDAL
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Post time 2019-2-20 18:53:33 |Show all posts |
peterFiio replied at 2019-2-5 18:21
Hi, I'm having the same problem with my M9 since the Firmware 1.0.4 update - periods of silence when ...

Dear friend,

Can the Tidal in latest version help instead?
https://tidal.en.uptodown.com/android

Best regards
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Post time 2019-2-22 05:43:57 |Show all posts |
FiiO replied at 2019-2-20 18:53
Dear friend,

Can the Tidal in latest version help instead?

Thanks - the latest version of Tidal seems to have sorted it out. Appreciate the help.
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Post time 2019-3-8 09:24:34 |Show all posts |
peterFiio replied at 2019-2-22 05:43
Thanks - the latest version of Tidal seems to have sorted it out. Appreciate the help.

Dear friend,

Thanks for the kind feedback.

Best regards
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