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M3K Random reboots

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Post time 2018-11-25 00:52:20 |Show all posts |
I have a brand new M3k with a 256gb sd card and running on the latest firmware. My issue is when i start to update my library, it always stops to 900 and then the player reboots which cancels the whole update process, i have tried numerous times but it all failed. I have more than 900 songs in the sd card. I can view all the files using the "browse files'' option but i want to view my entire library in the "category" options. Someone said this could be cause by an incorrect meta data. How can i send a crash log so that you can look into it? thanks!
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Post time 2018-12-3 16:24:10 |Show all posts |
Dear friend,

The engineer mentioned that the issue may happen because the certain music file.

Please try to enter system settings-about device interface, and quick click the ok button in the left side for several times until 'copy log done' appearing after the issue happens.

Then connect your M3K to the computer in storage mode and send the 'm3klog' folder to us for checking.     

Best regards
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Post time 2018-12-11 23:48:10 |Show all posts |
Edited by mixl2 at 2018-12-12 00:59
FiiO replied at 2018-12-3 16:24
Dear friend,

The engineer mentioned that the issue may happen because the certain music file.

Hello, I have this same issue.

Attached are the log files from my device.

edit: (mine currently gets stuck at 1775, I have been able to change the amount of recognized tracks by moving folders but it always gets stuck)

app.log

199.59 KB, Downloads: 95

kernel_last.txt

59.04 KB, Downloads: 98

kernel.txt

103.23 KB, Downloads: 96

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Post time 2018-12-12 00:57:29 |Show all posts |
FiiO replied at 2018-12-3 16:24
Dear friend,

The engineer mentioned that the issue may happen because the certain music file.

I also believe it has to do with some file, I have tried to find said file but without luck... I have removed all non-music files from the sd card (.log .info etc) and only have the following extensions in all of my files: flac,mp3,m4a,wma,wav,m3u,m3u8,jpeg,jpg and png, but the problem remains.

Is it possible that this can be caused because of having too many nested folders? or maybe some filename that causes a crash?
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Post time 2018-12-12 10:51:22 |Show all posts |
Dear friend,

Please try the beta firmware I sent via PM to see if it helps.

Best regards
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Post time 2018-12-12 19:56:59 |Show all posts |
FiiO replied at 2018-12-12 10:51
Dear friend,

Please try the beta firmware I sent via PM to see if it helps.

Hello again, this beta firmware solved the problem! the "update media library"-function was a little slower than usual but it did not crash and all of my files were added successfully.

Thank you alot for your help!
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Post time 2018-12-13 09:03:49 |Show all posts |
can i try beta too ?
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Post time 2018-12-13 18:52:18 |Show all posts |
undetect replied at 2018-12-13 09:03
can i try beta too ?

Dear friend,

Do you have the same issue?

Best regards
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Post time 2018-12-13 19:06:59 |Show all posts |
FiiO replied at 2018-12-13 18:52
Dear friend,

Do you have the same issue?

yes, before i try update libery but freeze and boot loop. So i update firmware again to working.
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Post time 2018-12-14 11:23:21 |Show all posts |
undetect replied at 2018-12-13 19:06
yes, before i try update libery but freeze and boot loop. So i update firmware again to working.

Sent, please have a try.

Best regards
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Post time 2018-12-14 15:30:29 |Show all posts |
Edited by undetect at 2018-12-15 09:28
FiiO replied at 2018-12-14 11:23
Sent, please have a try.

Best regards

beta firmware is can update library and i can use EQ with 3 custom preset. Great !!

*but EQ not effect to hi-res and dsd music.
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Post time 2018-12-14 16:38:00 |Show all posts |
FiiO replied at 2018-12-14 11:23
Sent, please have a try.

Best regards

I hope next firmware will solve problem with ordering file name like "1-01 song name" as described in http://fiio.me/forum.php?mod=vie ... &extra=page%3D1

Anyone can check?
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Post time 2018-12-15 09:23:59 |Show all posts |
giangregorio replied at 2018-12-14 16:38
I hope next firmware will solve problem with ordering file name like "1-01 song name" as described ...

beta still not solve.
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Post time 2018-12-15 23:03:45 |Show all posts |
Edited by odin13 at 2018-12-15 23:13

I have solved mine. I believe this has something to do with the metadata of the files as some certain symbols and letters causes this. What i did was to sort EVERY file i have and replace "weird" letters/symbols to normal letters which solved my issue. Now my m3k can scan my whole library of around 8k songs.

Although i still experience random reboots from time to time when playing songs in shuffle from Category>All Songs.  Maybe 3 to 4 times a week.
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Post time 2018-12-16 05:48:35 |Show all posts |
undetect replied at 2018-12-15 09:23
beta still not solve.



Thanks for your time.
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Post time 2018-12-17 18:13:12 |Show all posts |
undetect replied at 2018-12-14 15:30
beta firmware is can update library and i can use EQ with 3 custom preset. Great !!

*but EQ not ef ...

Dear friend,

Yes, we are still improving EQ in the firmware.

Best regards
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Post time 2018-12-22 10:41:59 from mobile |Show all posts |
Anyone can PM me for the link of updatr firmware?
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Post time 2018-12-24 18:45:36 |Show all posts |
vikryyuan replied at 2018-12-22 10:41
Anyone can PM me for the link of updatr firmware?

Sent.

Best regards
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Post time 2019-1-15 23:23:30 |Show all posts |
FiiO replied at 2018-12-17 18:13
Dear friend,

Yes, we are still improving EQ in the firmware.

Excuse me, I just brought M3K yesterday and I have the same problem.
Would you please send me the beta firmware? Thank you very much

Other Details:
It stops udpating ~1800songs for one SD card,
And I just to use another SD card with less Songs (1200 in total), I stops at about 900 song.
Before I read this thread, I also believed that that's are some issues dealing with the music files and the player itself. So, it's good to hear that Fiio has provided temporary solution.
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Post time 2019-1-16 06:27:36 |Show all posts |

New firmware for M3K comes out when?
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