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M6 Fiio Music App Keeps Freezing, Library database not fully updating

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Post time 2019-2-6 23:23:09 |Show all posts |
Using a 256gb FAT32 formatted and approved card in my M6, the fiio music app keeps freezing and crashing/not responding.  When I scan the external sd for music it seems to find most of the songs, but not all, so when I try to click some on my playlists, they say not found.  When I use a 128gb card it's fine, anything over that seems to not work correctly no matter what I do (even tested the external sd card in other devices without any issues).

I updated to Firmware 1.0.1 and the issue still remains.  Is there anything else I can try or a beta software? If this is unsolved, it makes having a player like this useless for me, cus I want to be able to use a higher gb sd card like 256, but if it's slow, freezes the device or doesn't fully work, there's no point.

Thanks for your assistance and help on both these issues

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Post time 2019-2-21 10:44:00 |Show all posts |
Dear friend,

Are the files same in your 128G and 256G cards? What's the brand of your cards?
Did you also try another APP?


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Post time 2019-2-22 10:44:39 |Show all posts |
Yes, same song files in 128 gb and 256.  These are Sandisk cards, same brand and model as I used in my prior X1 without issues.

By another app, is there another app on the M6 that plays your sd card files?  I thought Fiio Music App was the only thing that plays your sd card files?
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Post time 2019-3-8 09:31:29 |Show all posts |
lyricsandbeats replied at 2019-2-22 10:44
Yes, same song files in 128 gb and 256.  These are Sandisk cards, same brand and model as I used in  ...

Dear friend,

Sorry for the late reply. Please send the crash folder from internal storage/Android/data/com.fiio.music/files/crash to us for check? Email address: support@fiio.net.

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Post time 2019-5-22 03:13:47 |Show all posts |
Any luck with the library? I have the same problem. When scanning the sd card most files are found but some artists stay hidden. When I browse to the folder, I can play the songs but, as mentioned, they do not appear in the library.
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Post time 2019-5-22 19:45:06 |Show all posts |
Accolon replied at 2019-5-22 03:13
Any luck with the library? I have the same problem. When scanning the sd card most files are found b ...

Dear friend,

You could send the music files to us (support@fiio.com)for checking for you.

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Post time 2019-6-19 11:32:50 |Show all posts |
hi, I am having the same problem.  music is getting scanned, i can see the folders on the card within the player, but the artists do not appear in Artists after the scan.  what is the solution here?
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Post time 2019-6-21 15:22:44 |Show all posts |
ivank replied at 2019-6-19 11:32
hi, I am having the same problem.  music is getting scanned, i can see the folders on the card withi ...

Dear friend,

Can the scanning complete? If yes, you could send the music which could not be showed up in category still after scanning to us for check first.

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Post time 2019-6-29 00:42:13 |Show all posts |
FiiO replied at 2019-6-21 15:22
Dear friend,

Can the scanning complete? If yes, you could send the music which could not be showe ...

Hi, the scan completed, yes.  Do you mean I should send you all 50+ gigs of music?  That seems a little difficult, no?
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Post time 2019-7-1 15:47:19 |Show all posts |
ivank replied at 2019-6-29 00:42
Hi, the scan completed, yes.  Do you mean I should send you all 50+ gigs of music?  That seems a l ...

Dear friend,

You could send some of the music files which could not be showed up in category to us. Is the total number of music files correct? Or much smaller?

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Post time 2019-7-1 22:42:50 |Show all posts |
Hi, the total number of music files scanned is much much smaller (scanning about 600 files, missing about 5,000).  The files are, however, able to be seen when looking at that folder on the card within the File Management app.  

How should I send them to you?
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Post time 2019-7-2 17:57:06 |Show all posts |
ivank replied at 2019-7-1 22:42
Hi, the total number of music files scanned is much much smaller (scanning about 600 files, missing  ...

Dear friend,

You could upload some files to the dropbox and share the link to me.

Best regards
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