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M9 Not recognize by the computer

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Post time 2019-2-8 03:48:43 |Show all posts |
I have windows 10.
I installed all the drivers and still, the M9 and 256gb storage are not recognized by windows.
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Post time 2019-2-18 15:31:31 |Show all posts |
I am having the same problem. I tried installing USB driver found for M7 model but my Win 10 Pro PC does not allow to do so giving error message “The App Has Been Blocked for Your Protection”. I installed Samsung USB driver for mobile phones”found on Samsung site but it does not fix the problem
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Post time 2019-2-19 00:50:57 |Show all posts |
it's a shame no one is answering.
I am starting to regret buying this player. Poor customer service.
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Post time 2019-2-21 14:22:10 |Show all posts |
Edited by FiiO at 2019-2-21 14:24

Dear friend,

Did you send email to our email support@fiio.com or contact your seller about that. We were on holiday for the Chinese New Year in last few days. So it took us some time to handle all the questions the users asked.

How can I access the storage/SD card after connecting the M9 to the computer:   M9 uses the MTP protocol and couldn't be properly recognized until the MTP driver installed.

1) Connect M9 to computer, open the disk named "FiiO MTP Driver";

Then, for Windows computers, copy the "SAMSUNG_USB_Driver_for_Mobile_Phones_1590.exe" file in the folder "Windows" to a local folder on the computer (such as the desktop) and double click to install it; For Mac comuters,  install the driver stored under the folder "Mac\OS MTP Client". After that, you'll be able to access the storage or SD card of the M9.



Instruction of installing the  MTP driver on Mac: http://fiio-file.fiio.net/Instru ... iver%20on%20Mac.pdf


Instruction of installing the  MTP driver on Windows: http://fiio-file.fiio.net/Instru ... %20on%20Windows.pdf
If you have installed other Samsung USB driver, please uninstall it and try to reinstall our driver again. If you still failed to get it work, please send email to our email address: support@fiio.com with the screenshoot in your computer.

Thanks in advanced!

Best regards
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Post time 2019-2-27 13:50:48 |Show all posts |
I have installed MTP driver on my Dell PC running Win 10 Pro and when I connect (or disconnect) M9 computer makes a sound typical for such event, but the problem is that connected M9 is still not visible neither in Explorer nor in Device Manager. Driver seems to be installed correctly. I believe there  is an issue with my PC. Any idea what it can be? Thanks!
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Post time 2019-3-8 11:02:59 |Show all posts |
Versach replied at 2019-2-27 13:50
I have installed MTP driver on my Dell PC running Win 10 Pro and when I connect (or disconnect) M9 c ...

Dear friend,

You may also check using another usb ports and cables?
From the device manager, will you receive something with '!'? You could try another computer for confirming as well.

Best regards
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Post time 2019-6-2 11:37:15 |Show all posts |
I think the problem is that during MTP driver install, the DAP must be disconnected. HOWEVEEERR if you already have commited this mistake, it will stay not recognized even reinstalling the driver. I need the answer for this too :C
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Post time 2019-6-2 15:38:36 |Show all posts |
Not sure if this helps but I found that both the M6 and M9 did not display in explorer  (my Computer) the first few times I installed the drivers and used them, in Windows  10.  Instead, they were found on the list at the right side of the folder view of explorer - but not easy to find. Cannot for the life of me remember how.

Would I be correct in thinking that when you pop the M9 in you do get access - which should pop up - to the drive partition of the internal M9 drive that contains the USB DAC driver and Samsung MTP, driver but not the SD card, etc?
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Post time 2019-6-2 15:47:14 |Show all posts |
Edited by SlaineD at 2019-6-2 15:48
Versach replied at 2019-2-18 15:31
I am having the same problem. I tried installing USB driver found for M7 model but my Win 10 Pro PC  ...

Sorry, Versach. I missed this part of the thread. I too had this issue and have had it with other drivers.  Its due to MS stupidity.

It can be resolved following these instructions. Use method two will certainly work. However, I recommend getting rid of the "hidden" administer account afterwards - or at least password protecting it.

https://ugetfix.com/ask/how-to-disable-uac-error-this-app-has-been-blocked-for-your-protection-on-windows-10/

If you struggle post and I will try and talk you through.

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Post time 2019-6-20 11:14:55 |Show all posts |
I had the exact same issue with my M11, but this solved it for me right here:

https://www.youtube.com/watch?reload=9&v=Gjf0PxhGU0U

You won't have to do all the other things.
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Post time 2019-6-21 15:44:33 |Show all posts |
brownboot247 replied at 2019-6-20 11:14
I had the exact same issue with my M11, but this solved it for me right here:

https://www.youtube.c ...

Dear friend,

Thanks for sharing your experience.

Best regards
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