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chat with Support perhaps out of China does not seem to work

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Post time 2019-4-12 07:51:12 |Show all posts |
Hi,

Lately even after staying up late nights or early mornings,
I attempt to chat (text ) with support and though an agent
seems to greet me , once I type the question, the window
changes to indicate support is not available at the time and
to send email instead.

So it just seems to me I am never able to chat with a "live"
being as the chat time or work hours are on China time
GMT+8 hours ? even though I think I am attempting at the
right time despite having to stay up late on Chicago time GMT-5 ?

Well that is all. I just had questions about the new M11 or M15 devices.
Thank you.
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Enthusiastic Member Active Member

Post time 2019-4-12 09:11:52 |Show all posts |
I once tried to contact their support regarding my X5III, same problem as yours. Well, I gave up trying to contact them in the end. It is futile.   
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Post time 2019-4-14 19:47:52 |Show all posts |
Use a vpn or a proxy, probably the chat can read from where are you typing

I've always used proxy to contact lot of US based chat becouse EU based  are trash lot of times
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Post time 2019-4-28 09:42:44 |Show all posts |
Dear friend,

You could try to send email to support@fiio.com instead if you fail to have a live chat with us.

Best regards
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Medal of X3 Senator if Forums Honorary Admin Excellent Moderator Outstanding Contributors King of Chatting Master of Publictity Master of Promotion Enthusiastic Member Active Member Supernova

Post time 2019-4-28 09:43:39 |Show all posts |
Dear friend,

You could try to send email to support@fiio.com instead if you fail to have a live chat with us.
Sorry if bringing inconvenience to you.

Best regards
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