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Spontaneous reboots M3K FW1.3.0

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Post time 2019-4-19 13:09:44 |Show all posts |
Hi, I have a Fiio M3K FW1.3.0.
Sometimes there are files that cause the player to restart. For example: https://yadi.sk/d/dkdEZq1F7pCHHA. You need to turn on single play mode, listen to this file or just rewind to the end, and then go to another. The player will restart. Has anyone else met with this?
Can this be fixed in the following firmware?

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Post time 2019-4-20 10:48:57 |Show all posts |
I had that issue with certain FLAC files on the previous firmware but not the new one. I do know that the M3k struggles with APE files. Indeed, it will not play them at all above a certain bit rate.

I note that is an OGG file - haven't seen one of those in many a year .  As I remember, a number of years ago there was a player, cannot remember which one, that struggled to play OGG files that used VBR, which yours does. Perhaps that might be the issue?

By the way, enjoyed the track. Who is it?
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Post time 2019-4-21 01:45:04 |Show all posts |
SlaineD replied at 2019-4-20 10:48
I had that issue with certain FLAC files on the previous firmware but not the new one. I do know tha ...

With other similar files there is no such problem. All other players play this file normally. In general, a properly written program should not fall with incorrect input data. Sadly, such a beautiful player has such an unstable firmware.

Track artist is Bergthora: http://bergthora.ru/tvorchestvo
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Post time 2019-4-28 11:13:40 |Show all posts |
Dear friend,

We have forwarded your music file to the engineer for check.

Best regards
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Post time 2019-9-30 01:05:16 |Show all posts |
With firmware 1.4.3, the player reboots on this file. The error has not been fixed.
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Post time 2019-9-30 11:21:27 |Show all posts |
Dear friend,

I failed to reproudce the issue you mentioned. Or you could send the log file to us for check:
Please try to enter system settings-about device interface, and quick click the ok button in the left side for several times until 'copy log done' appearing after the issue happening.

Then connect your M3K to the computer in storage mode and send the 'm3klog' folder to us for checking.     

Best regards
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Post time 2019-9-30 17:33:16 |Show all posts |
FiiO replied at 2019-9-30 11:21
Dear friend,

I failed to reproudce the issue you mentioned. Or you could send the log file to us fo ...

To reproduce the bug, you need to listen to error.ogg to the end and go to another file.


m3klog.zip

321.21 KB, Downloads: 3

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Post time 2019-9-30 17:48:48 |Show all posts |
I have the same problem on FW.1.3.0, reset when playing flac
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Post time 2019-10-7 14:58:16 |Show all posts |
root22 replied at 2019-9-30 17:33
To reproduce the bug, you need to listen to error.ogg to the end and go to another file.

Dear friend,

Which error.ogg?

Thanks in advanced!

Best regards
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Post time 2019-10-8 12:12:02 |Show all posts |
error.ogg from first post:
https://yadi.sk/d/dkdEZq1F7pCHHA
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Post time 2019-10-9 16:57:52 |Show all posts |
Dear friend,

Ok, thanks for the feedback.

Best regards
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