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FiiO BTR3 - on the firmware 1.2, the HWA codec stutters and wheezes.

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Post time 2019-6-2 15:59:06 |Show all posts |
Edited by Slonka at 2019-6-3 05:30

My device is FiiO BRT3. On the new firmware (1.2-0531), the HWA codec stutters and wheezes in the loudest and most saturated parts of musical compositions. Phone - Honor 10. Equalizer off.

Please help me.

P.S. Sorry for my bad english.

P.P.S. Both codecs do not work properly - the one in the smartphone and the one in the Fiio music.
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Post time 2019-6-3 22:27:42 |Show all posts |
Same here, followed all the instructions, upgrade worked flawlessly. Connected my Huawei Mate 20 Pro and horror: whatever I play has a constant crackle, whichever app or audio source I use on my phone. I did not have this problem with firmware v1.0. Tried rebooting the phone, forgetting the BTR3 in bluetooth and re-pairing. No luck. The only option is to disable the HWA codec through the Fiio Music app.
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Post time 2019-6-3 22:50:06 |Show all posts |
Ok, so now my HWA codec no longer stutters, I have no idea what happened, but I think it's something to do with the Fiio Music app. Once I force closed it and paired my BTR3 again, the sound works. If I then open the Fiio Music App and switch on the HWA switch, the sound completely cuts out and I have to raise the volume on my BTR3 to max (and the volume is low). Basically I'm not sure the Fiio Music app HWA toggle switch is ready for the HWA v2.0 which comes with this new firmware?
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Post time 2019-6-4 02:27:48 |Show all posts |
sasha23 replied at 2019-6-3 22:50
Ok, so now my HWA codec no longer stutters, I have no idea what happened, but I think it's something ...

Hi Sasha23,

I have had exact same crackle and wheeze issue when BTR3 was connected to my P20 PRO.

This issue with HWA occurred only when the phones audio sample rate was set to 96 kHz, and not 48 kHz.

To access the options for this setting required access to a hidden developer mode in Phone's menu

First: Switch on Developer Menu (below was copied from Google)

Step 1 : Turn on your Huawei P20/P20 Pro. Step 2 : Go to your Huawei P20/P20 Pro Settings option, find "System". Step 3: Under System option, select About phone. Step 4: Scroll down the screen and tap Build number several times until you see a message that says "You are now a developer!".

Second: Developer Menu can now be accessed in System, and scroll down until you find many Bluetooth options.

Third: As soon as 48 kHz and not 96 kHz was selected the music reset to perfect clarity.

Hope this helps ;-)
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Post time 2019-6-4 13:00:56 |Show all posts |
Edited by Slonka at 2019-6-4 13:02
As soon as 48 kHz and not 96 kHz was selected the music reset to perfect clarity.

На-На! There is now no such settings on my smartphone.

Honor 10 Bluetooth settings. FiiO BRT3 - firmvare 1.0:

001o.jpg



Honor 10 Bluetooth settings. FiiO BRT3 - firmvare 1.2:

001n.jpg


Honor 10 developer mode. FiiO BRT3 - firmvare 1.0:

002o.jpg


Honor 10 developer mode. FiiO BRT3 - firmvare 1.2:

002n.jpg


But, on firmware version 1.2, the HWA codec works. With wheezing and stuttering. ((
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Post time 2019-6-6 18:03:20 |Show all posts |
Dear friend,

Please try to turn off the HWA option in FiiO Music APP first. Then use the HWA in your Huawei mobile phone directly to see if it helps?

Best regards
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Post time 2019-6-6 20:56:56 |Show all posts |
Edited by Slonka at 2019-6-6 21:31

The HWA option in FiiO Music APP is disabled. I did not turn it on. I use the HWA in my Honor 10 directly. The HWA codec stutters and wheezes. And HWA option in Developer Menu does not work.

But there was no stuttering on the firmware 1.0. And HWA option in Developer Menu is work perfectly.

Sorry for my bad english.
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Post time 2019-6-10 17:44:52 |Show all posts |
Slonka replied at 2019-6-6 20:56
The HWA option in FiiO Music APP is disabled. I did not turn it on. I use the HWA in my Honor 10 dir ...

Dear friend,

If you are using the HWA in FiiO Music APP, please try to exit the FiiO Music APP after switching on the HWA option. Then enter it again and switch to next song for check.

Best regards
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Post time 2019-6-10 21:46:18 |Show all posts |
Hi, have you tried a set with v1.2? I am facing the same issue on v1.2 and not on v1.0.
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Post time 2019-6-11 14:26:12 |Show all posts |
If you are using the HWA in FiiO Music APP, please try to exit the FiiO Music APP after switching on the HWA option. Then enter it again and switch to next song for check.


The answer is short - nothing helps.

HWA in FiiO Music APP - wheezing.
HWA in Honor 10 - wheezing.
Firmware - 1.2.

Hi, have you tried a set with v1.2? I am facing the same issue on v1.2 and not on v1.0.


Hi. I have the same situation - 1.2 wheezes, 1.0 is not.
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Post time 2019-6-14 21:19:47 |Show all posts |
Fiio can you please fix this - the sound quality using HWA in the app is far superior (I assume it is bit perfect output as volume can't be changed except on BTR3) - however it keeps stuttering. If I enable HWA on my phone instead, the sound quality it significantly worse and sounds congested in comparison.
Also the EQ is not working as it should and most presets cause distortion/crackling (Firmware 1.2)
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Post time 2019-6-15 04:22:26 |Show all posts |
HWA in FiiO Music does not work with LG G6,the sound is lost.Firmware - 1.2.
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Post time 2019-6-19 11:01:45 |Show all posts |
Dear friend,

If you are using the HWA from the Huawei mobile phone, please try to switch frequency from 96kHz to 48kHz in your mobile phone.
If you are using the HWA in FiiO Music APP, please try to turn off and on the FiiO Music app after turning on the HWA option. Then switch to next file after turning on the FiiO Music app at the second time.

Best regards
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Post time 2019-6-19 15:02:35 |Show all posts |
I understood. FiiO can not solve this problem.
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Post time 2019-6-21 15:31:43 |Show all posts |
Slonka replied at 2019-6-19 15:02
I understood. FiiO can not solve this problem.

Dear friend,

If you are using the HWA from the Huawei mobile phone, please try to switch frequency from 96kHz to 48kHz in your mobile phone.
If you are using the HWA in FiiO Music APP, please try to turn off and on the FiiO Music app after turning on the HWA option. Then switch to next file after turning on the FiiO Music app at the second time.

Best regards
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Post time 2019-6-21 17:34:05 |Show all posts |
Edited by Slonka at 2019-6-21 17:38

Post number 13 word for word repeats post number 15. They don't even read the thread carefully.

Copy-paste.

Hey, FiiO, don't you understand? Your recommendations do not help.
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Post time 2019-6-24 18:01:20 |Show all posts |
Slonka replied at 2019-6-21 17:34
Post number 13 word for word repeats post number 15. They don't even read the thread carefully.

Cop ...

Dear friend,

You have tried the suggestions but the issue still remains?

Best regards
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Post time 2019-6-26 13:03:21 |Show all posts |
Edited by Slonka at 2019-6-26 13:06

Yes. The issue still remains. And look at post #5. On firmware version 1.2, it is impossible to switch frequency from 96kHz to 48kHz in my mobile phone. But on firmware version 1.0 these settings are available.
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Post time 2019-6-26 16:21:50 |Show all posts |
Slonka replied at 2019-6-26 13:03
Yes. The issue still remains. And look at post #5. On firmware version 1.2, it is impossible to swit ...

Dear friend,

Would you mind showing me a small video? What's the model name of your mobile phone, and the firmware version?

Best regards
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Post time 2019-6-27 14:42:30 |Show all posts |
Dear Friend
Try to Turn off WIFI and Mute All notification sound
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