Fiio X7 mark ii cannot turn on wifi and bluetooth after update firmware 1.1.0

thaimufc

After updated firmware 1.1.0
I cannot turn on wifi and bluetooth.
I updated it again via local update
And it still have a problem.
What should i do?

bladmix

Do a Complete Reset ad look if the problem is solved.

thaimufc

Completed reset can't fix the problem  T_T.
And i tried to downgrade the firmware but it wouldn't let me to do that.
What should I do?

bladmix

Try to downgrade to 1.0.9 and Reset and reupgrade to new firmware resetting all settings to default or resetting network.
.
If you did that and nothing is working try at the moment to remain at 1.0.9 Firmware and wait official FiiO reply. At the moment I did test the 1.2.5 Firmware on my FiiO X5III and momently I didn't have the same problem like you. Momently wait the official FiiO Reply.
Good Day

FiiO

thaimufc replied at 2019-8-10 09:53
Completed reset can't fix the problem  T_T.
And i tried to downgrade the firmware but it wouldn't le ...

Dear friend,

Here is the instruction of returning to previous firmware:http://fiio.me/forum.php?mod=viewthread&tid=41890&extra=

But if the issue remains, it may be a hardware issue. And you may contact your seller or support@fiio.com for help.

Best regards

bladmix

bladmix replied at 2019-8-10 18:27
Try to downgrade to 1.0.9 and Reset and reupgrade to new firmware resetting all settings to default  ...

When you had the downgrade, did Bluetooth & WiFi were be work? If these works on previous version of the firmware this means that this isn't a hardware issue. Please test and report with images if it works fine. If it doesn't with previous firmware (like the v.1.0.9 and previous) it will be probably a hardware issue. At this time contact FiiO support for repair your FiiO X7II. Please Test first before typing any claim.

thaimufc

I've just downgraded it to 1.0.6 and it still have a problem. Maybe the hardware failed and i don't think there is a repair center in my country(out of warranty) .
T_T

bladmix

You will search a repair/shop center on https://fiio.com English site. I report the link: FiiO Shop Finder (you try to go in one of these centers for help how to repair your FiiO X7II. Probably they send your DAP to China to repair that. Try to go in one of these centers to help how to act in these cases.  
Or wait official FiiO reply or send a PM to FiiO for get help, in any case you try to search a center near your country in that link i send on reply for help.
Best Regards

currter

I am not an expert in this area to diagnose the issues here, but
could the wi-fi internal hardware actually malfunction -burn out- over time?
I have some issues with the wi-fi and bluetooth hardware (adapter)
inside a real computer and was even told by the person who sold
the computer to me that the Wi-Fi adapter could experience some
issues.  At times I have to power cycle the computer off and turn
back on when the wi-fi adapter does not show. Weird?

As with components in a computer can possibly fail over time,
is the same true for these smaller devices?

this may be a stupid comment , but are you making sure
to turn on the wifi and/or bluetooth settings  in the Settings
menu?  Just making sure.
If so , then maybe the device has been wi-fi bricked and that would
be so unfortunate. oops if it were totally bricked the whole thing
would not work and it will be only useful as a paperweight.
I guess nothing lasts forever... sell it for parts and consider
using the proceeds to buying another one or a wait for a
newer, better device to come out.
Maybe weigh the costs of sending it in for repair with
considering an upgrade to a newer, better, fresher device.
Or just use the device as a DAC without benefits of wireless
communications to it?  Just wired only and audio only.
I hope/pray you can at least get the wi-fi back then it can be used
as a server within your network. I am exploring this option
with mine as I try to use bluetooth less with my experiments
connecting it on a network with a networked hard drive system
that contains lots of uncompressed audio (.wav, flac uncompressed)
and streaming that music using neutron and Fiio to a connected
premium audio system using digital output.


All the best.

FiiO

thaimufc replied at 2019-8-12 10:30
I've just downgraded it to 1.0.6 and it still have a problem. Maybe the hardware failed and i don't  ...

Dear friend,

You may consider whether sending back to us in China for check? Which country are you located in?

Best regards

currter

I guess weigh the costs of shipping an item to China with insurances and risks of getting
lost...time... Is it going to Hong Kong part of China or through there? There are some issues
going on in that region.
Can one buy parts to be replaced or swapped out easily in USA or wherever you are?
with a computer, if the wi-fi adapter burns out, one can just buy another and install
or if the hard drive fails, buy another to install. Does the same work for Fiio device
or is it just disposable like a cellphone save an expensive repair?

So how much to ship and send all the way to China and how much to repair (labor costs)...then
assess if it is just wiser to get a newer updated, faster device that may come out in
the future or the current new models (M11 or that other one Q5s )?
How much to just buy a new similar one that is used in good condition?
Some smart(er)phones may have a DAP or DAC in them or some Quad sound if using
headphones like LG high-end phones (G6 international, V30, ...) as I have found the
smartphones have better wi-fi, bluetooth ranges, reception, transmission to wireless headphones
-- I was able to walk from one end of the buffet to the other end of the buffet and still was
able to listen to music streamed from the LG G6 or a Samsung Galaxy type. The Fiio device
seemed to cut out or drop the connection if I did similarly in the buffet.

Good luck with it all.

currter

To the person who had problems with wireless hardware in the Fiio
X7 Mark II? Can you let us know how the repair may go? Maybe
how much cost to send to China and return and the delay  of time,
time takes for such  procedures.

Just curious if it is worth it or maybe save to invest in a more modern model
in the future or current.

Maybe Fiio in China can send you the parts and instructions for a
(self-repair).
Is it easy to just replace the bluetooth and wi-fi components or are they
integrated within the motherboard if that is what it is called?
I know with a real computer or laptop, I have had no problems replacing or
adding bluetooth and wireless adapters.
Maybe Fiio can offer some deal or discount due to reputation to maintain?
Considering one can pay about the same or less to get a smartphone with a DAC
now and the 512GB microsd cards are getting cheaper and who knows when the
1TB microsd is coming out from Sandisk and those prices become more competitive.
The smartphone has a better wireless range (wi-fi and bluetooth) compared to
Fiio devices. LG G6 International has a DAC or some quad audio hardware
and the LG V30 has a DAC but analog output only so if you need digital output
this will not be a good option but if you do not care about that... Those phones
are now about $250 to $350.
I think the Samsung Galaxy S8 phones are aptX compatible if bluetooth is your
thing. Also Samsung can output to 2 bluetooth headphones or speakers at the
same time thus sharing audio option.

currter

Another thing I forgot to add...
The Fiio X7 Mark II and the X5 3rd gen both powered on fairly slowly
whereas a smartphone powers up quicker in comparison even if the smartphone
is not a full DAC.