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FiiO M5

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Post time 2019-8-12 20:55:11 |Show all posts |

Hello, when playing, there is a click in the right channel. Firmware version 1.2.0


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Post time 2019-8-13 17:13:53 |Show all posts |
Dear friend,

Does the issue happen in certain music file?

And did you try another headphone or do a factory restore first?

Best regards
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Post time 2019-8-14 00:27:43 |Show all posts |
The problem occurs when playing any files, any earphones, bluetooth, DAC. I tried factory reset, nothing helps.
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Post time 2019-8-15 23:20:59 |Show all posts |
rantatax replied at 2019-8-14 00:27
The problem occurs when playing any files, any earphones, bluetooth, DAC. I tried factory reset, not ...

Dear friend,

Please try to format the sd card or try another sd card.

If the issue remains, it seems to be a hardware issue.

Best regards
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Post time 2019-8-16 12:34:55 |Show all posts |
FiiO replied at 2019-8-15 23:20
Dear friend,

Please try to format the sd card or try another sd card.

I'm not sure if the problem is at the hardware, it looks like a bug in the firmware, the amplifier turns on and off when playing. It is heard on Sennheiser IE 40 PRO - 20 ohm, but not heard on Sennheiser HD 599 - 50 ohm, and Beyerdynamic DT 990 PRO - 250 ohm.
https://www.mediafire.com/file/h6rz2padoheoi2k/clicker.wav/file
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Post time 2019-8-16 14:02:15 |Show all posts |
I experienced the same issue with a different device. Turned out to be a hardware issue so I had to send it back. At least the store gave my money back even though their customer service was terrible. They couldn't even provide me their zip code info, that's just crazy.
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Post time 2019-8-16 14:43:55 |Show all posts |
rantatax replied at 2019-8-16 12:34
I'm not sure if the problem is at the hardware, it looks like a bug in the firmware, the amplifier ...

Dear friend,

I will report to the engineer for checking first.

Best regards
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Post time 2019-8-17 21:40:55 |Show all posts |
If you gonna make a band for the M5 than it would be nice if it was available,the dumb shit that y'all(you people)do makes no fucking sense,If you are gonna make shit worldwide than make it available or hire someone with worldwide marketing experience.
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Post time 2019-9-2 23:47:58 |Show all posts |
FiiO replied at 2019-8-16 14:43
Dear friend,

I will report to the engineer for checking first.

Hello, will there be a firmware update or other solution to the click problem. Also, the incorrect display of the charge level on the bluetooth turns off by 50%.
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Post time 2019-9-5 16:43:55 |Show all posts |
rantatax replied at 2019-9-2 23:47
Hello, will there be a firmware update or other solution to the click problem. Also, the incorrect ...

Dear friend,

The engineer failed to report your issue so we are not sure whether it is a hardware issue instead. You may contact your seller to see whether he could help?

Best regards
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