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Tech Support: Bad screen Fiio M9

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2019-10-1
Post time 2019-10-1 23:57:33 |Show all posts |
I sent an e-mail on the support poage a couple days ago with no response. My M9 has develoepd horizontle lines across the status area of the screen. How would i go about getting warranty repair or repalcement?
https://imgur.com/gallery/9bL2Ugx

the unit was purchased mid july
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Post time 2019-10-6 07:09:26 |Show all posts |
yep, sure is nice being ignored
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Post time 2019-10-6 20:18:33 |Show all posts |
OK, got the RMA ticket in my e-mail this morning, Thank you
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Post time 2019-10-7 15:56:09 |Show all posts |
Dear friend,
Sorry about that. We were not at work in the National day.

Please accept our sincere apology for any inconvenience bringing to you. 

Please send email to support@fiio.com and we will check about that for you.

Best Regards
Please send email to support@fiio.com for warranty and technical problem
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Post time 2019-11-12 23:22:46 |Show all posts |
Good Morning, Can someone look into the status of my case please? [ud:05040665]

I received multiple e-mails asking for my address and have received no updates after i provided it.
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Post time 2019-11-14 15:47:48 |Show all posts |
Dear friend,

Oh,yes. Your email was marked as spam.

I pick it out now. Will update to you after sending the replacement to you.

Best regards
Please send email to support@fiio.com for warranty and technical problem
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Post time 2019-11-18 02:24:08 |Show all posts |
Thank you, I look forward to the new one
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Post time 2019-11-19 03:37:41 |Show all posts |
Thank you,

the replacement arrived this afternoon. screen is looking great so far. currently updating firmware and rebuilding the media library. Hope everything goes well.
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Post time 2019-11-19 11:19:48 |Show all posts |
Please send email to support@fiio.com for warranty and technical problem
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