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Aggrivating bug with the new FiiO player app on the X7mkII

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Post time 2019-10-8 12:17:58 |Show all posts |
When I use the app now it stops recognizing the second micro SD card.

This is repeatable.

If I boot the X7mkII in pure mode it doesn't see the second card.

If I boot in android mode and use UAPP, Neutron or HiBy.  No problem.

Once I use the FiiO app the player doesn't see the second card and neither do the other apps till I reboot.

When I reboot I can access the second card again till I use the fiio player

I have reflashed the players firmware and tested.  No problems.

Install the new player and all the problems come back.

This is not tenable.   It needs to be fixed.

Until then I am stuck with app version 1.1.3


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Post time 2019-10-9 17:07:02 |Show all posts |
Dear friend,

Sorry to hear about that.

I failed to reproduce the issue you mentioned. You may try to clear the data of the FiiO Music APP from Settings-APP-ALL-FiiO Music APP-clear data and check again?
And if you switch the position of card1 and 2, does the issue remain?

Best regards
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Post time 2019-10-10 07:36:17 |Show all posts |
Edited by Wolfsbruder at 2019-10-9 17:25

Dear FiiO,

I have swapped the cards around and the problem doesn't change.

All of my cards have been formatted by the X7mkII and have been used exclusively in it even when loading music.

I have also cleared the data using the method you have suggested and I still have the problem.

FWIW, once the slot 2 vanishes, even Settings / Storage doesn't see the card or slot.

Is there anything else I could try?

Possibly some debug method to get some more info to you?

Thank You
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Post time 2019-10-10 11:14:29 |Show all posts |
Dear friend,

I am afraid it may be a hardware issue with the SD card slot 2 instead.
When and where did you buy the X7MKII?

Best regards
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Post time 2019-10-10 11:18:26 |Show all posts |
Edited by Wolfsbruder at 2019-10-9 19:20

I bought it on Amazon on  January 7, 2019, it has a warranty plan on it.
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Post time 2019-10-10 17:08:02 |Show all posts |
Edited by sumalj at 2019-10-10 17:10
FiiO replied at 2019-10-10 11:14
Dear friend,

I am afraid it may be a hardware issue with the SD card slot 2 instead.

Hi ,

Wolfsbruder says that "UAPP, Neutron or HiBy.  No problem". Therefore, how can it be a hardware issue?

I seem to be getting this issue too, intermittently, since the update.

It usually happens soon after I play the last track in an album/folder and then try to navigate to a new album to play a new song.
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Post time 7 Day Before |Show all posts |
sumalj replied at 2019-10-10 17:08
Hi ,

Wolfsbruder says that "UAPP, Neutron or HiBy.  No problem". Therefore, how can it be a hardwa ...

Dear friend,

I understand your thinking. However, he also told me that once the slot 2 vanishes, even Settings / Storage doesn't see the card or slot.

If possible, could you may a small video so we could try whether we could reproduce this?
Sorry for the inconvenience bringing to you.

Best regards
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Post time 3 Day Before |Show all posts |
Edited by Wolfsbruder at 2019-10-15 02:52

I do not have a way to take a video of this.

here are some steps to reproduce.

Make certain X7mkII is in pure mode, reboot
go to local files. There are internal storage and micro sd card 1.  I should also see MicroSD card 2, which I don't

open settings / storage.  I see internal storage mounted, I see MicroSD card 1 mounted, I do not see MicroSD card 2 mounted, nor do I have the option to mount it.

reboot

Look in settings/storage again I see nothing in MicroSD card 2 nor can I mount a card.

Set to android mode.

reboot
look at setting/storage.  There is my MicroSD card 2

Open fiio app
go to local files
no MicroSD card 2

open setting/storage
nothing in MicroSD card 2 and cannot mount

reboot

look in settings/storage. there is my MicroSD card 2

Open UAPP
my MicroSD card 2 is still there
exit UAPP

open Neutron
My MicroSD card 2 is still there

exit Neutron

open hiby player
my MicroSD card 2 is still there

close hiby

Open FiiO app

my MicroSD card  2 is gone
open settings/storage nope, nothing in MicroSD card 2 and cannot mount.

reboot

open settings/storage
there is my MicroSD card 2



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Post time 3 Day Before |Show all posts |
I recall this problem of the vanishing SD 2 card being mentioned previously, probably about 12 to 18 months ago.  I have never noticed it myself.  I have an SD card 2 installed but I do not have anything installed on it at present, as all my music is on SD 1 or internal storage
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Post time The day before yesterday 05:12 |Show all posts |
superbike999 replied at 2019-10-15 03:37
I recall this problem of the vanishing SD 2 card being mentioned previously, probably about 12 to 18 ...

a little less than a year ago I think.  It was a timing issue then.  The second MicroSD slot is actually a USB device if I recall correctly.
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Post time Yesterday  11:36 |Show all posts |
I am tempted to keep bumping this to the front page until there is some traction on this.
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