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Author: p50kombi

Fiio BTR5 equaliser not working

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Post time 2020-6-17 17:29:53 |Show all posts |
Dear user,

Thanks for your kind feedback. If everything goes well, we will try to add the EQ support for LDAC Bluetooth codec in about September.

Best regards
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Post time 2020-8-2 06:54:09 |Show all posts |
Edited by davidtriune at 2020-8-2 15:30

It looks like eq might be added for LDAC

for PC, at least you can use a 3rd party equalizer. I use equalizerAPO.
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Post time 2020-8-6 09:30:25 |Show all posts |
Since the audio processing process of LDAC is more special than other Bluetooth formats, we are still doing related debugging, and strive to achieve the same effect as other Bluetooth formats, but it will take a certain amount of time.
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Post time 2020-8-13 22:32:48 |Show all posts |
How is the related debugging going so far? Found any issues?

Will it be ready by October?
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Post time 2020-8-18 23:55:15 |Show all posts |
Any response?
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Post time 2020-8-19 16:47:57 |Show all posts |
Sorry, no. We could not promise the  time of adding the support for EQ in LDAC Bluetooth codec currently.

Best regards
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Post time 2020-8-19 22:35:06 |Show all posts |
Oh ok.

So what is the latest? What issues have you found?

So if not ready by October when will it be likely? November or December?
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Post time 2020-8-27 17:11:44 |Show all posts |
Edited by Jas999 at 2020-8-28 00:54

Any update to my last comment please?
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Post time 2020-9-4 20:53:03 |Show all posts |
Any update?
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Post time 2020-9-8 22:49:13 |Show all posts |
Any updates please?
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Post time 2020-9-9 12:39:46 |Show all posts |
Hi,
I am very disapointed in your after sale support. BTR5 is buggy in USB with android, sampling frequency doesn't follow, sometimes upon connecting i got white noise , USB connection on PC is unstable and  EQ is unusable (who wants to use a BTR5 in APTX really ?) In your brochure it was never told that eq is unavalaible in LDAC and USB ... By the way your excuse of LDAC being "more special" is not acceptable why doesn't it work in USB DAC ? USB DAC is 'more special' too ? You should be ashamed. I've bought a lot of your products but unless you do something BTR5 will be the last.
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Post time 2020-9-9 17:26:25 |Show all posts |
Hi Jo,
For he "bit special" statement from Fiio is something I have been trying to get more info on from Fiio, but they never answer the question (as you can see). They're buying time with what seems like false promises.
Now I am no expert in circuitry but imagine a source is received whether it's via a Bluetooth Codec or USB, the pre-Amp / DAC is where the EQ happens before the audio on the 3.5 / 2.5mm jack.
I cannot see why USB and LDAC cannot be EQ'd as any audio would pass through the DAC.
Like I say I am no expert, bu what I do know is that the older Ear Studio ES100 and Qudelix 5k can EQ from any source.
I am chasing updates deliberately within this post but it seems like Fiio do not want to give us the true answer. Perhaps there will be no development with the BTR5, maybe a couple of bug fixes and that's it.  
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Post time 2020-9-9 17:32:22 |Show all posts |
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Post time 2020-9-9 20:11:46 |Show all posts |
This is really a shame, this product sounds really good but it is plagued with these limitations and bugs... I think the Eq still happens in digital domain so it should be just before the D/A converter.
I can understand the Eq not working in DAC while playing DSD because it is a completely different structure. But not working in DAC at all .... I own a PowerDac V2 who does that flawlessly and even better because it has 4 band PEQ , a compression/limiter stage , unlimited presets and cost 60 USD... Fiio app dont even propose 1 user preset ....

Like I said if there is no move or update this year , this will be my last Fiio product.
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Post time 2020-9-16 12:04:50 |Show all posts |
Not even a statement from Fiio since 1 week...
I just bought a Qudelix-5K , bye Fiio you just lost a long time client.
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Post time 2020-9-16 16:49:08 from mobile |Show all posts |
Wow this is really sad. I just got this thing and was trying to figure out what was going on with the equalizer, and I am not impressed by the customer support. It's a shame, but I guess I will be returning this. I guess I'll try the one the other user suggested.
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Post time 2020-9-16 22:07:44 |Show all posts |
In http://fiio.me/forum.php?mod=viewthread&tid=46037

I see Fiio are still saying:
"Since the audio processing process of LDAC is more special than other Bluetooth formats, we are still doing related debugging, and strive to achieve the same effect as other Bluetooth formats, but it will take a certain amount of time."

New Firmware was due in Sept and still no further news.
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Post time 2020-9-17 09:27:53 from mobile |Show all posts |
Jas999 replied at 2020-9-16 22:07
In http://fiio.me/forum.php?mod=viewthread&tid=46037

I see Fiio are still saying:

I started the return process and took your recommendation of the Qudelix-5K, thank for the finger in the right direction. Hopefully it will be a little more configurable.

You know, I feel like if the unit didn't pretend to be applying the eq in ldac and usb dac mode it wouldn't feel so deceptive. It's fine if you don't want to have certain features, but at least be upfront and honest about it. Otherwise people will feel like they've been cheated.

Even just grey out the options to make it clear they are unavailable. Now it just feels like I wasted my time.
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Post time 2020-9-17 12:01:07 |Show all posts |
Edited by bloodyjo at 2020-9-17 12:03

I still didn't received my Qudelix I ordered it only a few days ago so i don't know how it sounds. From what i read it sound nice and bug free. For me the EQ is not the biggest problem of BTR5 it's the bugs. On Android in DAC USB If i listen to a custom playlist with tracks at different sample rate it is a disaster , i have to close the app and restart it each time frequency changes and sometimes upon restart i got white noise sometimes evrywhere somtimes only on left side ... WTF ?? I own other DACS (ibasso DC01 , PowerDac V2 , 9030S G2 and an obscure one from Douk Audio) , not one of them has this kind of issues. Update 1.06 claimed to solved frequency issues but its definitely not the case ...
In LDAC mode no issues (apart from missing EQ) but i bought BTR5 also for its DAC possibilities.
Puting aside all these issues i sound realy great its one of my top 3 audio devices. That's why i'm pissed at a bad after sale service from Fiio because this product has so much potential ruined (for me) by bugs and limitations.
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Post time Yesterday  18:27 |Show all posts |
As the first buyer for Fiio BTR3K, feel like a scam when I know EQ does not work on LDAC and USB DAC and yet Fiio did not intend to take the fix. I will not buy Fiio products anymore. 1st and last.
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