FiiO Player VS Onkyo HF Player by OTG

hungbk89

I tested Fiio Player app and Onkyo HD Player app on my smart phone and FiiO M11 by OTG. But only Onkyo HD Player can export good music. FiiO, please recheck to fix this. I want to use Fiio Music app than Onkyo.  

FiiO

Dear friend,

I am confused with your connection. Are you connecting the mobile phone and M11 via otg cable? The M11 as usb dac?

Best regards

hungbk89

Oh. Sorry that I did not explain clearly. I connected M11 by FiiO Music then Onkyo HF Player to active speaker (Klipsch the sixes https://www.klipsch.com/products/the-sixes) to compare the quality of the two software. But FiiO Music can not export normal signal (distorted) to the speakers while Onkyo HF Player can do it pretty well. I also used my SS Note 8 to recheck, but It was still the same. only Onkyo HF Player can make the speaker play well. So I think the problem maybe come from Fiio Music software.

FiiO

Dear friend,

You are running the two apps at the same time in the M11? And the FiiO Music app could not run correctly? Please try to run only the FiiO Music app to see if it helps?

Best regards

hungbk89

Thank you for your reply, but how can I run the two apps at the same time? Of course, I ran them in turn.

FiiO

Dear friend,

You are connecting via USB, right? Try to turn on or off the usb audio switch in the FiiO Music app and check again?

And here is a new beta firmware for M11, you could have a try: fiio-file.fiio.net/M11-ota-1.0.81130.zip

Download the firmware file from FiiO website then copy the firmware package file to the micro SD card; Open "Technical Support" app on the M11/M11PRO, enter the "Firmware Update" menu, and select the firmware package file to upgrade.

Best regards