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FiiO M11 No Volume Output

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Post time 2019-11-28 23:56:04 |Show all posts |
Edited by darrencotter at 2019-11-29 06:17

Hi

My M11 won't output any volume on the 3.5mm headphone output. The 2.5mm works fine, but I have no way to check the 4.4mm.

In the audio settings, it's set to PO and there's a little picture of some headphones, so it's set up correctly. I've done a factory reset and still nothing.

Any ideas?

Regards

Darren
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Post time 2019-11-29 16:55:48 |Show all posts |
Dear friend,

When inserting the headphone to 3.5 port, could the 3.5mm headphone port show correctly in the status bar?

Best regards
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Post time 2019-11-29 17:28:21 |Show all posts |
Thanks for the reply.

Next to the battery percentage indicator, there is always a circle with a dot in the middle, but nothing changes when I insert my 3.5mm IEM's (FH5 & FH7).
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Post time 2019-11-30 07:22:42 |Show all posts |
Edited by darrencotter at 2019-12-1 06:01

No reply from FiiO. Oh well, I'll have to return the M11 for exchange, but after your lack of support, FiiO, it won't be for one of your products!



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Post time 2019-12-1 21:15:05 |Show all posts |
Look like the "circle and dot" indicate balanced output activated (4.4mm or 2.5mm).  Mabee that is causing the 3.5mm not to output audio.  I have M11 Pro and use all 3 output with no problem.
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Post time 2019-12-2 00:10:33 |Show all posts |
Thanks for the reply. Something similar was mentioned on Head-fi.org. Now all I need is for FiiO to confirm it has to go back, or if there is a fix I can apply?
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Post time 2019-12-2 19:34:06 |Show all posts |
Thanks for all your help, FiiO. M11 returned. Will be getting a DAP from one of your competitors.

Darren (Former FiiOphile)
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Post time 2019-12-3 09:53:58 |Show all posts |
Dear friend,

Sorry if the late reply. During the weekend, we may not replied you in time.

Please check the icon in the status bar again. It is a 4.4mm 4.4口图标.png
or 2.5mm 2.5口图标.png
one?

Please try to plug the certain balanced headphone to the jack and restart the M11 for checking again.

Best regards
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