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BTR1K freezes, needs up to 3 resets

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Post time 2020-1-31 04:59:22 |Show all posts |
I love my BTR1K, but I keep having it freeze (stop sending audio) and then needing between one and three resets (holding down the big button for more than 10 seconds) to get it to shut down.

This tends to happen when attached to my PC through USB-C. I'm using Apple ear buds (TRRS) plugged into the 3.5mm jack.

This happens most often when watching YouTube videos, especially stopping and starting. The BTR1K still shows the white LED, and the audio will just stop coming out. The buttons don't respond at all. Usually I have to reset it two full times before the light goes red (charging) but sometimes three times, sometimes one time.

This happens sometimes when using it over bluetooth, but it happens a few times using it plugged into my PC.

Is there something I need to configure on my computer? Or is there new firmware for the BTR1K? Or is my unit defective somehow?SUPPORT

Thanks

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Post time 2020-1-31 23:48:59 |Show all posts |
Edited by salsaman at 2020-2-1 00:17

Since posting this, I realize I may not be resetting correctly, and that if I count to 13, it will reset every time. Sometimes it freezes with the LED lit red, sometimes white (USB-C connected).
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Post time 2020-2-4 16:09:05 |Show all posts |
Dear friend,

Did you try to  hold the volume +&- for 5s to see if it helps first?

Best regards

If you have any problem, you could try to send email to support@fiio.com first.
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Post time 2020-2-11 20:38:04 |Show all posts |
My BTR1K seems to hang when my mac suspends, or if it is connected to my phone and mac and i leave the reception range of both devices.
Only a long button hold on the powerbutton brings it back to life, not even charging works without the reset.
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Post time 2020-2-14 23:07:22 |Show all posts |
Mine hangs often. It happens most often when jumping ahead or back (in time) quickly when watching videos.  Only a 13s long hold on the main button will bring it back. Long holds (>5s) on the volume do not fix it.

Is this a defect with my unit?
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