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Scanning error in M11

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Post time 2020-3-17 21:32:27 |Show all posts |
Hi all, recently got my M11 and was trying out the player when I found out that the Fiio Music app freezes before completing the scan of my microsd card, usually it gets a few hundred songs in before hanging.
I am on the latest version of the firmware 1.0.8 and have updated Fiio Music as well. any help?

Even when using external media player apps like Musicolet, the apps tend to freeze when scrolling to new songs despite being able to scan the music directory

The sd card i am using has about 100~gb of audio, which are sorted into folders for each individual album containing either FLACs or MP3s.

Thanks!
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Post time 2020-3-18 17:17:55 |Show all posts |
Hello,

You could send the log files to us for check first. And please inform us the happended time of the problem.
The logs files can be grabed from firmware 1.0.4 or above. So when the certain problem happens on the M11, please go to " Settings ->About device" , and continually tap“Model number", until the prompt "Have save output log to built-in storage" appears. Then please wait for about 20 seconds, and go to M11's internal storage, then send these two log files "M11-kernel-xx.log" and "M11-system-xx.log" to us for further analysis.

Please be noted that, please do not reboot the M11 before you grab the log files, because the log files will not be gotten after reboot.

Best regards
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Post time 2020-3-18 21:17:28 |Show all posts |
FiiO replied at 2020-3-18 17:17
Hello,

You could send the log files to us for check first. And please inform us the happended time  ...

Do i send it to your forum account?
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Post time 2020-3-19 11:18:02 |Show all posts |
zamedel replied at 2020-3-18 21:17
Do i send it to your forum account?

Please send to support@fiio.com.

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Post time 2020-3-19 20:13:46 |Show all posts |
i have sent an email with the requested documents, thank you
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Post time 2020-3-21 09:11:38 |Show all posts |
Ok.
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