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[X7MKII/X7/X5III] X7ii volume slider not responsive

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Post time 2020-11-14 21:44:32 |Show all posts |
Edited by PotatoRawr at 2020-11-14 21:47

Any solution on how to fix the volume slider such that it increases or decreases the volume by 1 for every click? Currently mine takes about 10-15 clicks to change the volume by 1 and it is not consistent. Also when I scroll upwards to increase volume, sometimes it will decrease the volume instead.
The slider on the M11 dap looks and feel similar and works properly but the x7ii doesn't.

I have updated the firmware to the latest which is version 1.1.0.
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Post time 2020-11-15 05:30:58 |Show all posts |
Have the same problem too :/
When I slide to increase volume, it goes down or up and then down. Usually I have to do it through touchpad
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Post time 2020-11-16 02:45:44 |Show all posts |
I heard from a local reseller that it is actually a software issue and not the hardware slider itself. If that is true, then they should be able to fix it since their newer products doesn't have this issue.
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Post time 2020-11-18 19:05:24 |Show all posts |
Bump. Can anyone help?
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Post time 2020-11-19 01:52:24 |Show all posts |
PotatoRawr replied at 2020-11-16 02:45
I heard from a local reseller that it is actually a software issue and not the hardware slider itsel ...

If it was a software issue, everyone would have it. I've had a few X7ii and many different firmware. Your local dealer is talking absolute ass gravy.
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Post time 2020-11-21 13:00:09 |Show all posts |
darrencotter replied at 2020-11-19 01:52
If it was a software issue, everyone would have it. I've had a few X7ii and many different firmwar ...

I figured, since they seem pretty desperate to clear off their stocks. Contacted fiio through support email and social media but they don't seem to reply to anything. Seems like this forum isn't doing much too. That or they are avoiding the problem since it's an old player which no longer interest them.
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Post time 2020-11-24 06:54:05 |Show all posts |
Maybe on fidelizer ROM it will be ok and working? I just want to fix it and no response from Fiio :/
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Post time 2020-11-24 17:16:58 |Show all posts |
Dear friend,

According to your description, it is a hardware issue with the volume encoder. Did you try a factory restore but the issue remains?

If yes, you could consider whether sending it back to us in China for repiar. And please send email to support@fiio.com about that.

Best regards
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Post time The day before yesterday 14:25 |Show all posts |
FiiO replied at 2020-11-24 17:16
Dear friend,

According to your description, it is a hardware issue with the volume encoder. Did you ...

I actually contacted the local distributor that is in charge of local repairs, they mentioned that they no longer have parts for repair and is unable to help me with it.
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