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[M7] Fiio M7 -LCD screen with black lines and dots appeared

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Post time 2020-11-21 02:46:44 |Show all posts |
Edited by polygram99 at 2020-11-21 02:50

Ordered my M7 last September from AliExpress and received it at the end of October. I loved it very much until three weeks later suddenly this black-purple dots and lines appeard on the LCD screen. It is such an eyesore. Very disappointing. I never brought it outside, only used it at home with speakers. It had never been dropped or received any type of physical shocks either. I used the protective case on my M7 since the day 1.

Contacted the seller for help but after first message he is not responding. My M7 is certainly within the warranty as it has been less than 2 months since I ordered it, but I live in South Korea and I am quite concerned about who is going to pay for the shipping fees for this faulty product if I have to return it for repair, and how long will it take if it is going to get fixed and shipped back to me.  

If I have to pay the shipping fees for sending it for repair, and wait 2-3 months to get it fixed, then pay shipping fees again to receive the repaired product, I would rather throw my M7 away and get an other alternative since that will be much faster and possibly cheaper than all those shipping fees.

I saw other postings in the forum complaining about the same problem on their M7's LCD and even other models such as M6, and I am wonder if and how did they get help from Fiio for the problem.

- M7's LCD problem
http://www.fiio.me/forum.php?mod ... 4569&extra=page%3D1
http://fiio.me/forum.php?mod=viewthread&tid=43991&extra=page%3D1

- M6, M9
http://fiio.me/forum.php?mod=viewthread&tid=44834
http://fiio.me/forum.php?mod=viewthread&tid=46130&page=1
http://fiio.me/forum.php?mod=viewthread&tid=45272&page=1


m7-screen1.jpg
m7-screen2.jpeg
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Post time 2020-11-25 08:58:23 |Show all posts |
Dear friend,

Please send email to support@fiio.com with your purchasing reord attached. And if you did not buy the product from the local seller, they will not be able to help you locally. So you may need to send it back to us in China for repair.

Best regards
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