Permanant continous sound !

MOSIE

Hi

I own a X7MKII  for 2 years, without any problem with last vertion firmware updated.

, but from yesteray in dac mod from PC, I got a smal POC sound and then now I got a continuous high level Db sound (around 300Hz) over the playing music.

Its occur in dac mod and even disconected from the PC in music mod wille playing a music.
And on both output (amp and ligne). So its not only an AM3A problem.

I have flash again the firmware but problem still happend.

I thing  an internal hardware CMD componement have burn / died.


this problem have been seen already ?
Can I creat a RMA ticket to return it for repair ?

Thanks

FiiO

Dear friend,

Sorry to hear about that.
Did you try to do a factory restore but the issue still remains? It seems to be a hardware issue. If you would prefer sending your X7MKII back to us in China for check, you could send email to support@fiio.com about that.

Best regards

MOSIE

Hi thanks for your reply .

Yes I also do a factory restore before and after flash new firmware.

sadly still have the same issue.

I think the problem could be the internal micro switch.

I did send the same text to support@fiio.com.

MOSIE

well yep I m right , its should be the relay

I found a go around to fix it, its looks crasy but, give a slap to the DAC make the mechanical relay switch to go to the right position !

FiiO

Do you mean that you have solved the problem by yourself now?

Best regards

MOSIE

with a go around yes, and not permanently.  

But till its work like that i m ok with it.

I'm curious to know if other people get this problem too.

FiiO

I don't remember well whether we have received similar feedback before because the X7MKII has stopped production for a long time....

Best regards